TaleoCert
Docs Trainer portal

Messages, forums, support & settings

For TrainersChat with clients, talk to other trainers, get help, and control your account, payouts and notifications.

Messages (direct chat)

WhereMessages › Direct messages
  • Conversations are listed newest first with unread counts. Each one carries a coloured label for who it's with (Corporate, Individual, College, Trainer or TaleoCert) and their organisation, e.g. *Corporate · Zenith Technologies*.
  • Filter with the chips under the search box: All, Unread, Corporates, Individuals, Colleges, Trainers. Each chip shows how many conversations it holds. Search matches names and organisations.
  • The sidebar shows unread counts in red on Messages, Direct messages and Mailbox, updated every 30 seconds.
  • Type and press Send. Attach files with the paperclip; hover a message to reply to it or react.
  • Booking events appear as system lines, and the latest one offers the next action (Approve postponement, Mark complete, View request…).
  • Start a conversation from a client's name anywhere in the portal, or a client starts one from your profile with Message.
  • Sound on/off controls the new-message chime.
A conversation with a client, mixing messages and booking events. Labels show who each conversation is with.
A conversation with a client, mixing messages and booking events. Labels show who each conversation is with.
A conversation with a client, mixing messages and booking events. Labels show who each conversation is with.
Filtered to Corporates.
Filtered to Corporates.
Filtered to Corporates.
Unread counts on Messages and Direct messages.
Unread counts on Messages and Direct messages.
Unread counts on Messages and Direct messages.

Forums

A private community for verified trainers. Browse the Feed, see your Threads, or filter by Channel: Pedagogy, Tooling, Platform, General and Announcements. Click New thread to ask a question (title, channel, details). Open a thread to read and post replies.

The forum feed, with channels on the right.
The forum feed, with channels on the right.
The forum feed, with channels on the right.
A forum thread with replies from other trainers.
A forum thread with replies from other trainers.
A forum thread with replies from other trainers.
Starting a new thread.
Starting a new thread.
Starting a new thread.

Help & support

WhereForums › Help & Support
  1. 1
    Open Help & support
    Your tickets are listed with their status and last update. Click one to open it.
    My tickets.
    My tickets.
    My tickets.
  2. 2
    New ticket
    Subject, category (General, Technical, Billing, Booking, Account, Other), priority (Low, Normal, High) and a description. Include booking IDs, dates or amounts.
    Opening a support ticket.
    Opening a support ticket.
    Opening a support ticket.
  3. 3
    Get a reply
    The team replies here and by email. Statuses: Open, Support replied and Resolved.
  4. 4
    Continue or close
    Reply in the thread, and click Mark resolved when you're done.
    A ticket with the support team's answer.
    A ticket with the support team's answer.
    A ticket with the support team's answer.

Settings

AccountYour name, phone and location, and change password (current, new, confirm).
Earnings & payoutEarned to date, awaiting payment, payout cycle and last payout, and recent payments. Payout bank details are added by the TaleoCert team: use Contact support.
NotificationsTurn email categories on or off: new training request, request accepted, agreement ready, payments, training completed, certificates, date changes, direct messages and platform news. Password resets and security emails are always sent.
Privacy & dataWhat is public on your profile, when your contact details are shared (on booking acceptance), how private attachments are protected, who can see certificates, and Request deletion of your account.
Settings › Account: personal information and password.
Settings › Account: personal information and password.
Settings › Account: personal information and password.
Settings › Earnings & payout.
Settings › Earnings & payout.
Settings › Earnings & payout.
Settings › Notifications.
Settings › Notifications.
Settings › Notifications.
Settings › Privacy & data.
Settings › Privacy & data.
Settings › Privacy & data.
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Something not covered? Talk to us or open a ticket from Help & support in your portal.