TaleoCert
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Support, emails, categories & settings

For TaleoCert teamAnswer tickets, preview emails, curate training categories and configure mail delivery.

Support tickets

Tickets from every portal. Needs reply shows those waiting on you; All tickets shows everything. Click Answer to read the thread and reply. The user is emailed and sees it in their portal. Mark resolved closes it.

Support tickets that need a reply.
Support tickets that need a reply.
Support tickets that need a reply.
Answering a college admin's question.
Answering a college admin's question.
Answering a college admin's question.

Email templates

Every email the platform sends, rendered with sample data so you can check the wording and layout: welcome, password reset, each booking step, agreements, payments, participants and briefings, scope call invites and reminders, certificates, verifications, support and more. See the full list in Emails & notifications.

Previewing the scope call invite.
Previewing the scope call invite.
Previewing the scope call invite.

Training categories

The category tree used for trainer expertise, programmes and search filters. Each category has sub-categories (e.g. Management & Leadership › Agile & Scrum).

  • Add category: name, parent (leave empty for a top-level category), active, sort order.
  • Use the icons on a row to add a sub-category, edit, toggle active, or delete.
  • Inactive categories disappear from pickers and filters but stay on existing records.
The category tree: each top-level category with its sub-categories.
The category tree: each top-level category with its sub-categories.
The category tree: each top-level category with its sub-categories.
Adding a training category.
Adding a training category.
Adding a training category.

Platform config (email delivery)

Delivery modeSend via SMTP for real delivery, or Log only (testing) to write emails to the log instead of sending them.
Broadcast mailbox (sending)The address and SMTP login trainer broadcasts and notifications are sent from. Each broadcast gets a unique reply address so answers can be matched to the right trainer.
Broadcast mailbox (receiving)IMAP host, port, username, password and folder. Replies are fetched every minute into the trainer's Mailbox.
Platform settings (example values shown).
Platform settings (example values shown).
Platform settings (example values shown).
Important.Use a dedicated mailbox for broadcasts, not the certificates mailbox. Passwords are stored encrypted and never shown again; leave a password blank to keep the current one.
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Something not covered? Talk to us or open a ticket from Help & support in your portal.