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Frequently asked questions
Quick answers to the questions people ask most.
General
Is it free to register?Yes, for trainers, companies and learners. Companies and learners pay only for trainings and materials they book; trainers pay a 10% platform fee on bookings.
Which portal am I in?Trainers: dashboard.taleocert.com. Companies: corporate.taleocert.com. Learners: client.taleocert.com. Colleges and admins: taleocert.com/college and /admin.
Can I use Gmail to register a company?No. Company registration needs a work email; free consumer domains are refused. Individuals can use any email at /join.
How are trainers vetted?Profile completion, email and phone checks, a government ID reviewed by an admin, and client reviews from real bookings only.
Bookings, scope calls and payments
What is a scope call?A short discovery call the trainer holds before the training to understand your needs and agree the topics. More.
When do I pay?After both sides sign the agreement. You can pay by card, UPI, net-banking or wallet through Razorpay, or choose Pay later where it's been agreed.
What does the price include?The training fee plus 18% GST. The trainer's 10% platform fee comes out of their side, not yours.
Why can't the trainer mark my training complete?The agreement must be active (both signed) and payment received or deferred.
How do we move a date?Request a postponement from the booking; the other side approves it. More.
Where are our certificates?Employees ▾ › Certificates (companies), Certifications (learners), and each participant's email.
For trainers
Why are some menus locked?You aren't verified yet. Complete the checklist and submit your ID. More.
How long does verification take?Usually 2–3 working days after your ID is submitted.
How do I get paid?Client payments are tracked per booking; your payout is the fee minus 10%. Ask support to add your bank details for payouts.
Can I send a reminder for a scope call?Yes: Send reminder on the call, its details or the request card. More.
How do I block dates for a vacation?My Calendar › Meeting Schedule › Vacation. Clients can't book those days and you can't schedule on them. More.
Why can't I book a trainer on some dates?Days marked On leave are the trainer's time off, so pick other dates. Struck-through days in the booking calendar can't be chosen.
Still stuck?
Open a ticket from Help & support in your portal, or contact us.
Something not covered? Talk to us or open a ticket from Help & support in your portal.