Cancellation & Refunds

What happens to a booking — and to the money — when plans change.

1.Before the agreement is signed

A booking request carries no payment obligation. Either side may withdraw or decline it at any point before the training agreement has been signed by both parties. Nothing is charged.

2.Raising a change

Once an agreement is active, postponement and cancellation are handled inside the platform. Either the client or the trainer opens a request from the booking, stating the reason and — for a postponement — the proposed new date. The request takes effect only when the other party approves it, and both the request and the response are recorded on the booking's timeline.

3.Postponement

If a postponement is approved, the agreement continues on the new date and any payment already made is carried over. No refund is due, and no new platform fee is charged for the same engagement.

4.Cancellation by the client

• More than 14 days before the confirmed date: full refund of any amount paid, less payment-processing charges that our provider does not return to us.
• Between 3 and 14 days before: 50% of the training fee is retained for the trainer's reserved time; the balance is refunded.
• Within 72 hours of the confirmed date, or after delivery has begun: no refund, because the trainer's time can no longer be resold.
• The platform fee is refunded whenever the training fee is refunded in full.

5.Cancellation by the trainer

If a trainer cancels an active agreement, the client receives a full refund of everything paid, including the platform fee. We will also help the client source a replacement trainer where the dates allow. Repeated cancellation by a trainer affects their standing on the platform.

6.Training not delivered as agreed

If a training does not take place, or differs materially from the scope in the signed agreement, raise a support ticket within 7 days of the scheduled date. We will review the agreement, the booking timeline and both parties' accounts, and may refund in part or in full.

7.Certificates and materials

Certificates already issued for a delivered training are not withdrawn on refund of a later, separate booking. Course materials bought outright are non-refundable once downloaded, since they cannot be returned.

8.How refunds are paid

Approved refunds are returned to the original payment method through Razorpay. Bank settlement usually takes 5 to 10 working days after we approve the refund; the exact timing is set by your bank or card issuer, not by us.