Support desk
Get help from a person, not a form letter
Support tickets raised inside the platform reach the same team that runs it. Signed-in users get a tracked thread with email replies.
How to reach us
From your workspace
Signed-in trainers, corporates and learners can raise a ticket from Help & support inside their portal — replies arrive by email and in-app.
By email
Not signed in yet? Write to support@taleocert.com and we'll pick it up from the same queue.
Before you write
Most questions are about verification timelines, payouts or invoicing — the pages under About and Corporates cover those in detail.
Common questions
How long does trainer verification take?
Usually a couple of working days once your identity and credential documents are uploaded. You'll get an email either way, and a rejection always explains what to fix.
When does a trainer get paid?
Payment is confirmed against the engagement before delivery closes. If a client chose to settle after the training, our team records the payment once it clears.
Can I register with a Gmail address?
Company accounts need a work email on a domain you control — that's how we keep the marketplace to genuine businesses. Individual learners can use any address.
Do you charge a subscription?
No. Registering is free for both sides; the platform fee applies per booking and is shown before anyone commits.